Shrinath Pharmacy ensures that all herbal and Ayurvedic products are packed with care and delivered in hygienic conditions. However, in rare cases where issues occur, we provide a structured return and refund policy.

1. Return Window

Customers can request return or replacement within:

5 days of delivery

Requests after this period will not be accepted.

2. Valid Return Reasons

Returns are accepted only under the following situations:

• Product received is damaged
• Product packaging is leaking
• Wrong product delivered
• Expired product received

3. Required Proof

To approve return requests, customers must provide:

• Unboxing video
• Clear photos of product and packaging
• Order details

Requests without proof may be rejected.

4. Non-Returnable Conditions

Returns are not accepted for:

• Opened or used products
• Products without original seal
• Change of mind
• Dissatisfaction due to personal results
• Improper storage by customer

5. Replacement Policy

If your return request is approved:

• Replacement will be shipped within 3–5 working days

OR

• Refund will be processed if replacement is unavailable

6. Refund Timeline

Refunds are processed:

Within 5–10 business days

Refund Mode:

• Original payment method

OR

• Bank transfer

7. Order Cancellation

Orders may be cancelled:

• Before dispatch — Full refund
• After dispatch — Not eligible

8. Return Shipping Responsibility

• For seller mistakes — We bear return cost
• For other approved returns — Customer bears shipping cost

9. Special Note for Herbal Products

Due to hygiene and safety standards, herbal and Ayurvedic products cannot be resold once opened. Therefore, returns are strictly controlled.

10. Customer Support

For return requests, contact:

Email: [email protected]

Phone/WhatsApp: +91-7015006979

We aim to resolve all complaints within 48 hours.